Terms of Sale

Visionmedia offers the following payment method:

• Invoice: Payment is due within 14 days of invoicing

All prices are stated in Norwegian kroner (NOK) and exclude VAT. VAT is added according to applicable rates.

Invoices are sent by email to the provided email address.

In case of late payment, interest and collection fees may apply in accordance with applicable law.

You have a statutory right of withdrawal when purchasing services from Visionmedia.

Withdrawal period: You have a 14-day withdrawal period from the day the agreement was entered into, or from the day the service was delivered, whichever occurs first.

How to withdraw: You can exercise your right of withdrawal by sending us a clear statement (e.g. an email to kontakt@visionmedia.no) that you wish to withdraw from the purchase.

Consequences of withdrawal: If you withdraw from the purchase, we will refund all payments received from you without undue delay, and no later than 14 days from the day we received your notice of withdrawal.

Exceptions: The right of withdrawal does not apply to services that have been fully performed with your express consent, where you have confirmed that you lose the right of withdrawal once the service is fully performed.

As we primarily deliver digital services, return rules mainly apply to physical products (if any).

Returning digital services: For digital services that have already been delivered, a traditional return is not possible. In such cases, please use the right of withdrawal described above.

Refunds: In case of a return or withdrawal, the refund will be made using the same payment method you used for the purchase, unless you have expressly agreed otherwise. You will not incur any additional costs as a result of the refund.

Refund time: Refunds will be issued within 14 days of us receiving your notice of withdrawal or the returned product.

If you are dissatisfied with the service or product you purchased, you have the right to complain.

How to complain: Send your complaint to us by email at kontakt@visionmedia.no or in writing to our postal address. The complaint should describe the issue and what resolution you are seeking.

Deadline: You must complain within a reasonable time after discovering, or you should have discovered, the defect. The complaint must be received by us no later than two years after you received the service/product.

Our handling of the complaint: We will handle your complaint as quickly as possible and no later than within 14 days. We will respond by email or in writing.

Consumer Disputes Board (Norway): If we cannot reach an agreement, you can file a complaint with the Norwegian Consumer Disputes Board. More information at www.forbrukertvistutvalget.no.

EU Online Dispute Resolution: If you are a consumer residing in the EU, you can also submit a complaint via the EU ODR platform: https://ec.europa.eu/consumers/odr

Delivery time: Delivery time varies depending on the service. For digital services, delivery usually starts immediately after payment. For more complex services, delivery time will be stated at the time of order.

Delivery method: Services are delivered digitally by email or through our client portal. Physical products are shipped by mail or courier.

Delay: If delivery is delayed, we will inform you as soon as possible. You have the right to cancel the purchase if the delay is significant.

Visionmedia processes personal data in accordance with Norwegian privacy law and GDPR. You have the right to access, correction, deletion and the right to complain regarding the processing of your personal data.

For more information on how we process personal data, see our privacy policy.

Visionmedia
Email: kontakt@visionmedia.no
Phone: +47 992 97 636

If you have questions about these terms of sale, please contact us by email or phone.